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LOCATION: Cappuccinos Italian Grill, Airport Junction Mall, Gaborone
Cappuccinos is approaching its high trading season and is recruiting experienced waiters to strengthen its front-of-house team.
We require professional hospitality employees who understand full-service restaurant operations, customer engagement, selling, accuracy and accountability.
MINIMUM REQUIREMENTS
Applicants must:
• Be Botswana citizens.
• Have at least five years’ experience as a waiter in a comparable full-service restaurant, hotel, franchise or hospitality environment.
• Have a stable and verifiable employment history.
• Provide at least two contactable employment references.
• Have strong menu and product knowledge.
• Demonstrate professional customer-service and communication skills.
• Have experience using restaurant point-of-sale systems.
• Demonstrate accurate order-taking ability.
• Have proven sales and upselling ability.
• Understand table management and service sequencing.
• Be able to manage several tables without losing accuracy or service quality.
• Be able to handle customer complaints professionally.
• Maintain high standards of grooming, personal hygiene and professional conduct.
• Be disciplined, punctual, reliable and accountable.
• Be able to work under pressure during busy service periods.
• Be available to work shifts, weekends and public holidays.
• Be comfortable using digital systems, checklists and restaurant technology.
Please do not apply if you do not meet the minimum requirements.
KEY RESPONSIBILITIES
The successful candidate will be expected to:
• Welcome and engage customers professionally.
• Explain menu items, promotions and product options.
• Take orders accurately and enter them correctly into the point-of-sale system.
• Sell and upsell food and beverage products appropriately.
• Follow correct service sequences.
• Monitor tables and respond to customers promptly.
• Coordinate effectively with the kitchen, bar, runners and management.
• Maintain table cleanliness and presentation.
• Process bills and payments accurately.
• Handle customer concerns professionally and escalate problems when necessary.
• Follow opening, handover and closing procedures.
• Complete operational checklists and reports where required.
• Maintain service standards during peak trading periods.
• Accept responsibility for personal sales, customer service and order accuracy.
ASSESSMENT AND APPOINTMENT PROCESS
Shortlisted candidates may be required to:
• Attend one or more interviews.
• Complete employment-history and reference verification.
• Demonstrate menu knowledge, selling and order-taking ability.
vComplete a practical front-of-house assessment.
• Participate in a structured practical assessment period of up to 14 days before a final offer is considered, subject to agreed terms and applicable requirements.
• Participation in an interview or practical assessment does not guarantee a contract.
Successful appointments will be subject to a three-month probationary period. Attendance, punctuality, grooming, conduct, sales performance, customer service, order accuracy and overall suitability will be assessed during probation.
HOW TO APPLY
Applications will only be accepted by email.
Send your application to:
hr@cappuccinos.co.bw
EMAIL SUBJECT: APPLICATION: EXPERIENCED WAITER
Your application must include:
• A current CV.
• Copies of relevant qualifications or certificates.
• At least two contactable employment references.
• Your current or most recent position.
• Your total years of full-service waiter experience.
• The kitchen duties or sections in which you have experience.
• Your notice period and earliest availability.
• Confirmation of Botswana citizenship.
Applications submitted through Facebook comments, Facebook Messenger, WhatsApp, personal email addresses, restaurant employees or physical drop-off will not be considered.
Applications received after the closing date may not be considered.
If you have not received a response within three weeks of submitting your application, please consider your application unsuccessful on this occasion.
We sincerely appreciate the time and effort taken by every applicant. Due to the expected number of applications, only shortlisted candidates will be contacted.
