Cash Centre Bulk Teller Full Time NEW

Job Description

To provide excellent service by processing customers transactions in a quick, correct and efficient manner according to specified procedures

• Demonstrate cost consciousness and awareness of personal contribution to costs and productivity
• Identify and escalates potential risks that may lead to increased costs
• Prevent wastage and identify process improvements to contain and reduce costs
• Adhere to Organisational values and service standards and interact with and communicate with customers accordingly
• Ensure first time resolution of customer queries or complaints and take ownership of any requirements and follow up on queries handed over to other parties or areas to ensure delivery on agreed time lines and Service Level Agreements
• Meet set turnaround times while ensuring own availability, reliability and accuracy
• Propose improvements on internal processes that impacts service levels and customer satisfaction within area of accountability
• Ensure own product knowledge and guidance provided is technically accurate and collects feedback to help improve customer service
• Execute own work in accordance with the organisational values and code of ethics
• Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution
• Identify and escalate risk as normal part of work
• Provide timeous reports on operations, performance and audit findings
• Report on transactional activity progression within set guidelines to provide timely information for decision making in area of accountability
• Seek out regular performance feedback and put actions in place to improve and enhance performance Identify activities to address own development gaps
• Create own personal development plan and review plan with team leader or manager
• Understand which competencies and skills are required to be mastered to ensure personal development and performance
• Keep abreast of learning opportunities, changing products and trends
• Contribute to teamwork and inclusivity by working together to achieve team goals
• Value individual contributions and respects diversity in the team
• Share information and knowledge that benefits the team

 MINIMUM REQUIREMENTS

● Degree in Banking, Finance, Accounting, Business Administration, or a related field.
● Minimum of 1–2 years’ experience in cash handling, teller operations, cash Centre operations, or a similar banking environment.
● Strong numerical and reconciliation skills.
● High level of accuracy and attention to detail.
● Good understanding of banking procedures and cash management controls.
● Ability to work under pressure and meet strict deadlines.
● Sound communication and interpersonal skills.
● Computer literacy, including proficiency in Microsoft Office applications.